Answers to common questions, and a direct line if you need more.
Most orders ship within 1–3 business days and arrive within 7–14 business days depending on your location. You'll receive a tracking link by email as soon as your order ships.
If a device arrives damaged or defective, contact us within 14 days of delivery for a replacement or refund. Due to the personal-use nature of these products, we're unable to accept returns on opened items outside of a defect.
Every order confirmation email includes a tracking number. If you haven't received tracking within 3 business days of ordering, reach out and we'll look into it.
Yes — we currently ship to the US, Canada, and Mexico at checkout. Reach out if you're located elsewhere and want to check availability.
Each product page includes usage guidance in our Protocols section. If you have a pacemaker, are pregnant, or have a chronic health condition, check with your doctor before using EMS, light therapy, or grounding devices.
If your order hasn't shipped yet, email us right away and we'll do our best to update or cancel it. Once it's shipped, we're unable to make changes.